Privacy Policy

Effective Date: [Insert Date]

Monster Therapy ("we," "us," or "our") is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website (www.monstertherapy.co.uk) or apply for our services.

By accessing our Site or submitting your information to us, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect and process the following information:

Personal Information: Name, email address, phone number, postal address, and any other details you provide when applying for therapy or coaching.
Health Information: Information about your mental health history and current needs, if you choose to provide it during the application process.
Technical Information: Your IP address, browser type, device information, and browsing behaviour on our Site (collected via cookies and analytics tools).

2. How We Use Your Information

We use your information to:

Process applications for therapy and coaching.
Match you with appropriate therapists, coaches, or services.
Communicate with you regarding your application, services, or support.
Improve the functionality and security of our Site.
Analyse usage trends and improve our services.
Comply with legal obligations.

We will only use your sensitive information (such as health details) with your explicit consent.

3. Sharing Your Information

We may share your information with:

Independent therapists and coaches, for the purpose of providing support services.
Third-party service providers that help us operate the Site (such as website hosting or secure application processing).
Legal authorities, if required by law, court order, or to prevent harm.

We never sell your personal data to third parties.

All therapists, coaches, and partners we work with are required to handle your information confidentially and securely.

4. How We Protect Your Information

We take your privacy seriously and have put in place appropriate physical, technical, and organisational measures to safeguard your personal data against accidental loss, misuse, or unauthorised access.

However, please be aware that no system is completely secure. We encourage you to protect your own information when online.

5. How Long We Keep Your Information

We retain your personal information for as long as necessary to provide services to you, comply with legal obligations, and resolve disputes.
When we no longer need your information, we securely delete or anonymise it.

6. Your Rights

You have the right to:

Access the personal information we hold about you.
Request corrections to inaccurate or incomplete data.
Request deletion of your personal data (where applicable).
Object to or restrict how we process your data.
Withdraw your consent for processing sensitive information at any time.

To exercise any of these rights, please contact us at [Insert Email Address].

7. Cookies

We use cookies to enhance your browsing experience and collect basic analytics data.
You can manage or disable cookies through your browser settings at any time.

8. Third-Party Links

Our Site may contain links to other websites not operated by Monster Therapy.
We are not responsible for the privacy practices of other sites and encourage you to review their privacy policies separately.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Changes will be posted on this page with an updated effective date.
Please check back regularly to stay informed.