Terms & Conditions

Welcome to the Monster Therapy website (www.monstertherapy.co.uk).
By accessing or using this Site, you agree to be bound by these Terms & Conditions ("Terms").
If you do not agree with any part of these Terms, please do not use the Site.

1. Services Provided

Monster Therapy provides access to free and subsidised therapy, coaching, and support services for individuals struggling with mental health, whether diagnosed or undiagnosed.
We work with independent, qualified, and insured professionals.
Please note: Monster Therapy is a platform that facilitates access to support services; we are not the direct therapy provider.
All therapy and coaching sessions are delivered by independent professionals, and we are not responsible for the content or outcomes of these services.

2. User Responsibilities

By using this Site, you agree to:

Provide accurate and honest information when applying for services.
Use the Site and our services for lawful purposes only.
Respect the integrity and functionality of the Site and the professionals we work with.

Please understand: therapy and coaching are supportive, not emergency services.
In a crisis, you should contact emergency services or a crisis helpline.

3. No Medical Advice

Any content provided on this Site (including blog posts, articles, resources, or downloads) is for informational purposes only.
Monster Therapy does not provide medical advice, diagnoses, or treatments.
Always seek the advice of a licensed healthcare professional for any medical concerns.

4. Therapists and Coaches

Monster Therapy connects individuals to qualified, experienced, and insured therapists and coaches.
However, all therapy and coaching services are the sole responsibility of the individual professional delivering them.
We do not accept liability for the actions, advice, services, or conduct of any third-party professionals.

5. Applications, Bookings and Payments

Monster Therapy operates an application process to access free or subsidised support.
If accepted, services may be free or partially funded, depending on the level of funding available.
Some services may involve third-party booking or payment platforms.
We do not directly process payments and are not responsible for third-party platform terms and conditions.

6. Confidentiality and Privacy

We are committed to protecting your privacy.
For full details about how we collect, store, and use your personal data, please read our Privacy Policy.
By using the Site and applying for support, you consent to the collection and use of your information as outlined in that policy.

7. Limitation of Liability

Monster Therapy is not liable for any direct, indirect, incidental, or consequential damages arising from:

The use or inability to use the Site,
The services provided by third-party professionals,
Or any errors or omissions in the content.

Use of services is at your own discretion and risk.

8. Indemnification

You agree to indemnify and hold harmless Monster Therapy, its affiliates, partners, volunteers, and agents from any claims, damages, losses, liabilities, or expenses (including legal fees) arising out of your use of the Site or your violation of these Terms.

9. Changes to Terms

Monster Therapy reserves the right to modify these Terms at any time.
Updated Terms will be posted here with a new effective date.
Continued use of the Site constitutes acceptance of any changes.

10. Governing Law

These Terms are governed by the laws of England and Wales.
Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.